The use of our website and the sale and purchase of goods from it are governed by our Terms and Conditions. It is recommended that you read these. By placing an order, we will assume that you have read and fully understood them. If you have any queries, please email us at [email protected] or call us on 01422 847199 In the following Terms and Conditions: ‘’we ‘’ and ‘’us’’ and “our”refers to Wood & Wire LTD and ‘’you ‘’ or “your” refers to the person using this website.
1: Use of the website
By using the website you confirm that you are 16 years old or over or if you are under 16 then you are using it with the consent of a parent or guardian.
You are permitted to use our website for your own purposes and to print and download material, provided that you do not modify or republish any content.
The copyright and other intellectual property rights for all material on this site are owned by us or our licensors and must not be reproduced without our consent.
You must not use our website in any way that causes or is likely to cause access to be interrupted, damaged or impaired in any way.
You understand it is you and not us who is responsible for all electronic communications and consent sent from your computer to us and that you must use the website for lawful purposes only.
You must not use the website for fraudulent reasons or in connection with any criminal offence or other unlawful activity.
3: Access to the website
We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features or services. We will attempt to minimise the frequency and duration of any such suspension or restrictions. We are not liable if the website is unavailable for any period of time.
We reserve the right to terminate the website or parts of it or remove any products or services without prior warning.
We cannot guarantee the website is free from computer viruses. It is your responsibility to take precautions in this respect.
All prices include VAT at the prevailing rate.
Delivery charges will be added to the total price of the goods where applicable.
Prices are subject to change without notice.
If, by mistake, we under price an item, we will not be liable to supply that item to you at the stated price, provided that we notify you of the error. In those circumstances, we will inform you of the correct price so you can decide if or not you wish to order the item at that price.
Payment can be made by any major credit or debit card, through PayPal or with Wood & Wire gift vouchers.
- We do not accept cheques.
- Payment will be debited and cleared from your account before goods are dispatched.
- All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
- We reserve the right to suspend or cancel a promotion at any given time without notice.
- The discount vouchers cannot be used in conjunction with any other offer or promotion.
- Only one promotional voucher can be used per order.
- Promotional voucher redeemable value is £0.000001
- The usual website Terms and Conditions still apply to all orders.
- Promotional voucher codes are not applicable in our showroom.
8: Placing your order
After placing an order online we will email you confirming your order.
This email will confirm what you have ordered and the price. This is not an order acceptance from us. While every effort is made to ensure stock availability shown on our site is correct, there may be occasions when we are out of stock. In the unlikely event items you have ordered are unavailable, we will notify you.
By placing an order with us, you are confirming all the information you have provided is true and accurate and that you are authorised to use the card on which payment was made.
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:- Your payment is not authorised, has been marked as fraudulent or potentially fraudulent by the payment system.
There is an error on the website regarding the price or description of a product.
The items ordered are no longer in stock or available.
We tried contacting you regarding your order and have not heard back from you within a reasonable period of time.
9: Order acceptance
Acceptance of your order will be confirmed by its despatch and sending of a despatch confirmation email. This marks the start of a contract between us and you and our obligation to complete it.
10: Cancelling an order placed
After placing your order if you wish to cancel you can do so at any time prior to it being dispatched. Should you want to cancel an order you will need to contact us as soon as possible via the telephone on 01422 847199 or email. You will need to quote your order number and confirm your name and address.
If your order has already been dispatched before you contact us, then you will be unable to cancel it and will have to return it for a refund (subject to our Returns Policy)
Title to any product ordered will pass to you once we have received payment in full and confirmed the dispatch of your order.
Any time or date given for delivery is an estimate only.
We aim to dispatch goods promptly and ensure they arrive within the stated time but cannot be held responsible for any delays beyond our control. If we become aware of a delay we shall inform you via email or telephone as soon as possible.
Once dispatched all orders are fully insured until they have been delivered and signed for where required. As soon as your order has been delivered, you are responsible for it.
Delivery is deemed to have taken place when an order has been delivered to your nominated address.
We do not accept liability for shortages or damage to deliveries unless notified within 48 hours of delivery. We require proof of any damage via emailed images or the return of damaged goods.
13: Overseas Deliveries
We currently do not deliver overseas
14: Returns and refunds
We hope that you will be satisfied with your purchase but you can return your order within 14 days for a refund subject to our returns policy, which can be found on our Returns Policy page.
Any refund you are entitled to will usually be refunded using the same method used to pay for your purchase. We will process the refund due as soon as possible and within 14 days.
We do not sell products on a trial basis.
15: Payment disputes
If you dispute any payment made to us, you must contact us immediately and provide full details. If you submit an unjustified charge-back, you will be liable to pay within 14 days following the date of the charge-back an amount equal to the charge-back and all third party expenses incurred by us (including any charges made by our or your bank, payment processor or card issuer, legal fees and debt collection fees). You will also be liable to pay a £50 administration fee.
If you fail to recognise or remember a payment to us and make a charge-back as a result, this will constitute an unjustified charge-back.
All goods supplied by us are warranted to be generally free from defects in workmanship and materials and are fit for the purpose they would normally be used for.
Any warranties or guarantees given are those provided by the manufacturer.
All cabinet furniture and tables manufactured by Wood & Wire come with a 10 year guarantee against manufacturing defects in the structure of the furniture and the function of the fittings, this warranty excludes surface finishing.
We shall under no circumstances be liable for any consequential or indirect loss or damage experienced as a result of our website or the goods and services supplied by it except as required by law.
Our liability to the buyer shall at no time exceed the cost of the goods supplied. We shall be under no liability for any loss or damage whether direct or indirect.
We are still liable for:
- Loss, damage, death, or personal injury resulting from our negligence.
- The quality of the products and services we provide.
- Fraudulent misrepresentation.
18: Force majeure
Where in spite of reasonable efforts we are unable to meet our obligation due to force majeure, these obligations will be suspended and we shall not be deemed to be in breach of contract.
Force majeure means anything beyond our reasonable control, including but not limited to power failure, breakdown of systems, fires, floods, civil riots, terrorist attacks, wars, government regulations or any disaster or industrial dispute and the unavailability of raw materials, components, etc.
If we are unable to meet our obligations due to a force majeure event and are able to notify you, we will do so as soon as possible.
19: General information
We reserve the right to change our Terms and Conditions as necessary. Should we do so the updated Terms and Conditions will be shown on this page.
These Terms and Conditions are governed exclusively by English law and subject to the exclusive jurisdiction of the English courts.
If any part of our Terms and Conditions is found to be invalid by law, the rest of the Terms and Conditions will remain valid and in operation.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.